Set up 2FA on your account
Follow the steps below to add Two-Factor Authentication (2FA) to your user account:
Use a dedicated authenticator app. You'll need Google Authenticator, Microsoft Authenticator, or Authy installed on your mobile device before you begin. Web based tools such as 1Password are also able to scan QR codes and generate 2FA credentials. When configuring an authenticator for 2FA, ensure that you use one. If you attempt to set up multiple, codes may not work as expected.
Download one dedicated authenticator app if you haven't already: Google Authenticator, Microsoft Authenticator, Authy, or 1Password. Do not scan the QR code with more than one for use with Pulley.
In Pulley, go to the top right corner and click on your account name → User Profile → Two-Factor Authentication → Add authentication step.
A pop-up will appear with a QR code. Open your authenticator app and scan the QR code.
Once scanned, a new entry labeled Pulley (your@email.com) will appear in your app with a 6-digit code that refreshes every 30 seconds.
Enter the 6-digit code shown in the app into the field under the QR code pop-up in Pulley.
Save your backup code. After enabling 2FA, Pulley will provide a backup code. Store it somewhere safe and accessible (such as a password manager or a secure note) in case you ever lose access to your authenticator app. Pulley support cannot recover this code for you, but can reset your 2FA if needed.
Done. Two-Factor Authentication is now enabled for your account.
Note: Your organization may require 2FA. If required, you have 5 days to activate it after the requirement is enabled. If you don't activate within that window, your access will be temporarily revoked, but your saved data is retained and restored once you complete setup. For new users signing up for the first time, you will need to configure 2FA during your account setup.
Remove 2FA from your account
To remove 2FA from your account:
Click on your name in the top right corner → User Profile → Under Two-Factor Authentication, click Remove.
Enter the current 6-digit code from your authenticator app and click Submit.
Note: If your organization requires 2FA company-wide and you remove it on your personal account, you will lose access to Pulley and will need to configure 2FA again to regain access.
Lost access to your authenticator app?
If you've lost your phone, deleted your authenticator app, or can no longer generate a 6-digit code for Pulley, you cannot reset 2FA yourself. This is intentional, and self-serve resets are disabled for security reasons.
To reset your 2FA, contact Pulley support:
Email support@pulley.com or use the in-app chat using the email associated to your Pulley account
Support will verify your identity before processing the reset
Once verified, your 2FA will be reset and you'll receive a confirmation email
After the reset, you'll need to re-enroll in 2FA from your User Profile using the setup steps above
If your organization requires 2FA company-wide: After a reset, you must re-enroll before you can access your account again. You will not receive a new grace period, re-enrollment is required immediately. New users also do not receive a grace period; 2FA must be set up before accessing the account for the first time. If you are the only admin and get locked out, contact support for assistance.
A note on backup codes: Pulley does support backup codes. You can find the backup code entry in the same section where you manage or link your 2FA (User Profile → Two-Factor Authentication). Store your backup code somewhere safe. if you lose them, Pulley support cannot recover it for you. Support can do is reset your 2FA entirely so you can reconfigure 2FA from the beginning.
Troubleshooting
I scanned the QR code but it went into the wrong app
If you accidentally scanned the QR code into a password manager or the wrong app, delete that entry by clicking Remove next to your existing 2FA setup under User Profile → Two-Factor Authentication to clear it, and try scanning again using a dedicated authenticator app.
If the QR code no longer appears in Pulley, click Remove next to your existing 2FA setup under User Profile → Two-Factor Authentication to clear it, then restart the setup flow. If Remove is unavailable or the issue persists, contact support.
My authenticator code isn't being accepted
Authenticator TOTP codes are time-sensitive and will fail if your device clock is off. Make sure your device's time is set to automatic/network time. If the code still isn't accepted after confirming your clock, contact Pulley support for further assistance.
I'm not sure which authenticator app to use
Any of the following work with Pulley: Google Authenticator, Microsoft Authenticator, Authy, or 1Password. Choose one and use it exclusively. Do not set up Pulley authentication in more than one app at the same time. If you have multiple authenticators generating codes for the same account, you may encounter conflicts that prevent login.