Pulley support our customers based on the specifics of your subscription package and learning preferences. We've outlined our recommended strategy for addressing common questions or requests. Simply find the nature of the support you need, and follow the instructions to access the appropriate team.
If you are ever in doubt, contact our Customer Support team at support@pulley.com.
Self Service Tools
Recommended for new Pulley users or questions to most software questions
Pulley's Help Center - Browse or search for guided workflows or answers to common Pulley questions leveraging the Search bar
Recommended for the fastest answers to your questions
Instructor Led Recordings
PulleyU - Instructor led training by Pulley product experts on core workflows
Recommended for first time users of Pulley or those who prefer live training
Live Support From The Pulley Team
Recommended for Pulley customers on select packages or with more complex service questions
Onboarding Support: contact the onboading team directly through the Services tab on the left navigation bar
Recommended for receiving onboarding status updates or asking questions to our dedicated Implementation Team as you wrap up the data transfer process
Concierge Strategy Guidance: contact your dedicated Customer Success Manager
Your Customer Success Manager is your partner to understand the needs of your organization. An architect of custom plans to ensure your team and stakeholders unlock the maximum potential from Pulley
Valuations or 409A Support:
For questions about the submission process through Pulley, contact support@pulley.com
For inquiries about the status of an active valuation or questions about a recent 409A valuation, contact valuations@pulley.com
Point In Time Technical Questions Or Issues:
Contact Pulley's dedicated Customer Support team via the following channels:
Email: support@pulley.com
Chat via the chat box in the bottom right corner of your Pulley account
Support Specialists are available 6:00AM - 5:00PM PST, Monday through Friday
\